How to Clear your Browser's CacheUpdated a year ago

When browsing the internet, your computer or mobile device often saves information about the site you visit so that it will load faster the next time you visit it. Most of the time, this is great. Who wants to wait forever for a page to load?

However, sometimes this causes your computer to load old content (the cached files) when you visit a site. This can negatively affect your website experience and can even cause issues during checkout.

Here are just a few problems that can often be solved by clearing your cache:

• Issues logging into your account
• Pages freezing or not loading
• Problems adding or removing items to your cart
• Inability to proceed to checkout

Below, you will find instructions on how to clear your cache in recent versions of popular browsers. If you are experiencing website issues, please try clearing your cache and restarting your browser before contacting customer service.

Chrome

Windows

1. Click the menu icon in the top-right corner.
2. Select History, then History again. 
3. Click Clear browsing data.
4. Check Cookie and other site data, and Cached images and files.
5. From the Time Range drop-down, choose All time.
6. Click Clear Data.
7. Close and restart Chrome for the clearing to take full effect.

Mac

1. Click Chrome.
2. Click Clear browsing data.
3. Check Cookie and other site data, and Cached images and files.
4. From the Time Range drop-down, choose All time.
5. Click Clear Data.
6. Close and restart Chrome for the clearing to take full effect.

For more help with clearing Chrome's cache, visit Google's documentation.

Firefox

Windows

1. Click the menu icon in the top-right corner.
2. Select Select Options.
3. Click Privacy & Security.
4. Scroll down to Cached Web Content and click Clear Now.
5. Close and restart Firefox for the clearing to take full effect.

Mac

1. Click the menu icon in the top-right corner.
2. Select Preferences.
3. Click Privacy & Security.
4. Scroll down to Cached Web Content and click Clear Now.
5. Close and restart Firefox for the clearing to take full effect.

For more help with clearing Firefox's cache, visit Mozilla's documentation.

Safari

1. Click Safari.
2. Select Preferences.
3. In the Privacy tab, click Manage Website Data.
4. Click Remove All.
5. Click Done. 
6. Close and restart Safari for the clearing to take full effect.

Microsoft Edge

1. Click the Hub icon in the top-right corner of the screen.
2. In the History tab, click Clear history.
3. Select all boxes.
4. Click Clear.
5. Close and restart Microsoft Edge for the clearing to take full effect.

Note: To clear browsing history that's stored in the Cortana cloud, select Change what Microsoft Edge knows about me in the cloud, then select Clear browsing history.

For more help with clearing Microsoft Edge’s cache, visit Microsoft’s documentation.

Internet Explorer (10 & 11)

1. Click the gear icon in the top-right corner.
2. Select Safety, and then click Delete browsing history.
3. Uncheck Preserve Favorites website data.
4. Check Temporary Internet files and website files and Cookies and website data.
5. Click Delete.
6. Close and restart Internet Explorer for the clearing to take full effect.

For more help with clearing Internet Explorer's cache, visit Microsoft's documentation.

Safari for iOS

1. From the Home screen, open the Settings App.
2. Open Safari settings.
3. Swipe to the bottom of the menu and tap Advanced.
4. Tap Website Data.
5. Swipe to the bottom of the menu and tap Remove All Website Data.

Chrome for iOS

1. From the Chrome app, tap the Menu icon
2. Tap Settings.
3. Tap Privacy.
4. Tap Clear Cache and Clear Cookies, Site Data.

Chrome for Android

1. From the Chrome app, tap the device's Menu button
2. Tap Settings.
3. Tap Privacy.
4. Tap Clear Browsing Data.
5. Check the Clear the cache and Clear cookies, site data options
6. Tap Clear.